Printed to order in Melbourne. Usually orders are shipped within 6 business days, but please allow 2 weeks for production as we settle back into the groove of 2025. Thanks for your patience. Safe for your child and the environment - we use water based inks!

Refund Policy

Minnie and Me Interiors ABN  – 72 627 956 736

REFUND POLICY

At Minnie and Me Interiors, we take pride in providing high-quality wallpaper products that meet your expectations. We are also committed to delivering excellent customer service, ensuring that your experience with us is seamless and satisfying from start to finish. As all our wallpapers are printed to order, we encourage customers to carefully consider their purchase before completing their transaction. Please review the following policy to understand your rights and options under Australian Consumer Law (ACL). We have taken ample care to provide accurate and detailed information about our products, including dimensions, colour options, and installation requirements. Customers are responsible for reading this information and ensuring the product suits their needs before purchasing.

1. Product Suitability
All statements, technical information, recommendations, and/or instructions about our products are based on information from our suppliers and tests conducted on suitable surfaces. While we provide this information in good faith, it does not constitute a guarantee or warranty. Our products are sold with the understanding that the consumer has independently determined the suitability of our wallpaper and decals for their intended location, considering factors such as:
- Humidity in the room.
- The type and condition of paint on their wall.
- Wall texture.
- Cleanliness of the wall.
Consumers should also have the necessary skills to install large-scale self-adhesive products. If in doubt, we strongly recommend hiring a professional installer.

2. Faulty or Misdescribed Products
If any product is found to be faulty, damaged, or not as described, we will:
- Replace the product.
- Refund your order.
- Repair the product, depending on the nature of the issue.

We aim to ensure that similar issues do not arise in the future by thoroughly investigating the matter.

3. Product Performance and Accuracy
If our products do not perform as advertised or the description on our website does not accurately represent the item received, we will offer a refund or replacement. Your feedback is invaluable to us in addressing such issues.

4. Colour Representation and Resolution
Colours may appear differently on-screen compared to their printed versions. If you have
concerns about colours, we recommend purchasing a colour chart/ sample before placing your order.

PLEASE NOTE: While some designs may appear less sharp when viewed up close, they are carefully crafted to achieve stunning results on a full-sized wall. Please be aware that colour variations may occur between print runs, meaning the colours of samples may differ slightly from those of large-scale wallpaper and wall decals.

If there is a printing error or mistake on our part, we will replace the product free of
charge.

5. No Change-of-Mind Policy
As all wallpapers are printed to order, we do not accept returns, exchanges, or provide refunds if you change your mind after placing an order. Please double-check your design, dimensions, and all details carefully before finalising your purchase.

6. Incorrect Installation
We are unable to replace products or provide a refund for products that have been incorrectly installed. Please read our product information, safety policy, wallpaper installation instructions, and/or wall decal installation instructions thoroughly before installing our products.
IMPORTANT: All walls must be prepared with Viponds Self-Adhesive Prep Coat before
installing our products. We cannot be held liable for products that fail to adhere if the wall has not been properly prepped with an adequate amount of this preparation coat.

7. Minor Transit Imperfections
Our wallpaper is crafted to be highly durable. Any minor surface imperfections, such as
compression or creases incurred during transit, will naturally smooth out during installation. These do not classify as damage and therefore do not qualify for refunds or replacements.

8. Damaged During Shipping
If your order arrives with genuine damage beyond minor transit imperfections, we will:
- Replace the product.
- Refund your order.
- Repair the product, depending on the issue.
To assist with resolving courier-related claims, we may ask you to provide documentation and evidence of the damage.

9. Production Delays
If we are unable to meet our standard dispatch time of 6 business days (or any previously agreed-upon alternative timeline), we will:
- Notify you of the delay promptly.
- Discuss suitable options with you, including upgraded postage or a refund.

10. Warranty
Our stringent manufacturing controls guarantee reliable and safe products. We offer a 2-year warranty against fading and adhesion issues, giving you peace of mind.
IMPORTANT: To be eligible for the warranty, walls must be prepared with Viponds Self-
Adhesive Prep Coat and applied in an adequate amount prior to installation. The warranty will not apply if the product fails due to improper wall preparation or installation.

11. Contact Us
If you have questions about this policy or need assistance with your order, please reach out to us: hello@minnieandmeinteriors.com